Privacy policy

Privacy Policy — homeagenius.sg & the Home-A-Genius App

Home-A-Genius Pte Ltd (UEN: 201938113C)

1 Tampines North Drive 1, #01-20, Singapore 528559

Effective Date: 28 August 2026

1. About This Policy

This Privacy Policy explains how Home-A-Genius Pte Ltd ("we", "us", "our") collects, uses, discloses and protects your personal data when you visit our website at homeagenius.sg, place an order, book a consultation, or download and use the Home-A-Genius mobile app (the "App"). This policy is issued in accordance with Singapore's Personal Data Protection Act 2012 ("PDPA"). By using our website, App or Services, you consent to the collection, use and disclosure of your personal data as described here.

2. Personal Data We Collect

  • Contact details: name, phone number, email address, billing and shipping address.
  • Order & payment information: order history, transaction details and payment confirmation. Card and payment details are processed directly by our payment gateway — we do not store your full card details.
  • Account & App data: username, password, device ID, IP address, mobile operating system, browser type, and information about how you use the App and your connected smart-home devices.
  • Consultation & installation details: property address, preferred visit date, and information about your home you provide when booking a consultation.
  • Communications: messages you send us via our contact form, email, WhatsApp, or the Vulnerability Disclosure Form.

3. How We Collect It

  • Directly from you — when you register an account, check out, contact us, book a consultation, or register the App.
  • Automatically — through cookies and similar technologies on our website, and device/usage data collected by the App.
  • From service providers — our e-commerce platform (Shopify), payment processors, and delivery partners who assist us in operating the Services.

4. Purposes of Collection and Use

We collect and use your personal data to:

  • Process orders, payments, delivery, warranty and returns;
  • Provide, maintain, and improve the App and its home-automation features;
  • Respond to enquiries, support requests and vulnerability reports;
  • Schedule and manage showroom visits and installation appointments;
  • Send order updates and, where you have consented, marketing communications;
  • Detect and prevent fraud, and keep our website, App and systems secure;
  • Comply with our legal and regulatory obligations.

5. Location & App-Specific Data

The App does not collect precise real-time location data from your mobile device. Automatically collected technical information (device type, device ID, IP address, operating system, and app usage information) is retained for up to 24 months, after which it may only be retained in aggregated, anonymised form that no longer identifies you.

6. Disclosure of Personal Data

We do not sell your personal data. We disclose personal data only:

  • To trusted service providers (e.g. Shopify, payment processors, logistics and delivery partners) who process it on our behalf and are bound to protect it;
  • As required by law, such as to comply with a subpoena or similar legal process, or to respond to a government request;
  • Where necessary to protect our rights, your safety, or the safety of others, or to investigate fraud;
  • In connection with a merger, acquisition, or sale of assets — you will be notified of any resulting change in ownership or use of your data;
  • With your consent.

7. Your Rights Under the PDPA

Subject to the PDPA and its exceptions, you have the right to:

  • Access the personal data we hold about you;
  • Correct inaccurate or outdated personal data;
  • Withdraw consent to our collection, use or disclosure of your personal data at any time, by giving us reasonable notice. This may affect our ability to continue providing certain products, services or App features to you.

To exercise any of these rights, contact us using the details in Section 12 below.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes it was collected for, including to satisfy accounting, warranty and legal requirements. Account and order data is generally retained for the duration of your relationship with us and a reasonable period thereafter. You may request deletion of data you have provided via the App at any time — see Section 7.

9. Security

We implement reasonable physical, electronic and procedural safeguards to protect the personal data we hold, and limit access to employees and contractors who need it to operate, maintain or improve our Services. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If you discover a security vulnerability, please report it via our Vulnerability Disclosure Form.

10. Children

Our website, App and Services are not directed at children, and we do not knowingly collect personal data from children under 13 years of age. If a parent or guardian becomes aware that their child has provided us with personal data without consent, please contact us and we will delete that information within a reasonable time.

11. Third-Party Links & Integrations

Our website and App may link to, or integrate with, third-party websites and smart-home platforms or devices (e.g. Google Home, third-party device manufacturers). We are not responsible for the privacy practices of those third parties, and encourage you to review their own privacy policies.

12. Contact Us / Data Protection Queries

Email: askme@homeagenius.sg

WhatsApp: +65 8832 5637

Address: 1 Tampines North Drive 1, #01-20, Singapore 528559

If you are not satisfied with our response, you may lodge a complaint with Singapore's Personal Data Protection Commission (PDPC) at pdpc.gov.sg.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal, operational or regulatory reasons. We will post the revised policy on this page with an updated effective date.