• Terms & Conditions

    Payments

    1. 30% down payment to schedule for site visit
    2. Full payment to be made upon completion
    3. Down payment is only refundable if quotation provided after site visit is $200 more than the one provided before site visit
    4. Please make payment via the following methods, within 3 working days: Bank transfer: OCBC Account 687-812-958-001. 

    Site Visit Requirements

    1. Depth of switches at least 40mm
    2. 1x electrical point to be provided in case of installation of motorized curtains
    3. Switches max double gang
    4. Neutral wire to be supplied for every switch
    5. Loose Cat6 cable to be provided to ceiling mount router
    6. All cat6 cables to be routed back to where the fibre optic terminal is. 
    7. All electrical boxes/ carpentary conceal boxes to be installed before smart home installation
    8. All light & fan fittings to be installed before smart home installation
    9. All connection to Yeelight LED strips need a powerpoint connection. Please provide the right number of power point based on the number of 2m Yeelight strips requested.

    Installation Charges/Penalty

    1. Warranty of the smart switches will only be covered if installation is done by our recommended electricians. Please note that replacement of switch will be on a case to case basis.
    2. Additional devices/setup rendered during implementation will be charged accordingly via subsequent invoices.
    3. Additional trips made due to incomplete works by electricians will incur a $120 transport fee.
    4. Cancellation of electrical/smart home installation 72h prior to scheduled date will incur a $150 fee.

    Software Warranty/Upgrades

    1. Changes in Home-A-Genius Software will be done through software upgrades. Onsite upgrade may not be required.
    2. Home-A-Genius is not responsible for network issues (e.g. external network interferences); should there be any need to resolve network issues, additional charges apply.

    Hardware Warranty

    1. Home-A-Genius Hub comes with a 1 year warranty. Should your Home-A-Genius Hub fail within the first 12 months of ownership, we will repair or replace your unit, free of charge.
    2. Services will be rendered via Whatsapp or through our Facebook Chat Bot. Additional charges ($120/trip) applies if on-site services are required.
    3. Smart home devices purchased from Home-A-Genius Pte. Ltd will be under a 1 year warranty. This warranty is nullified once device has been abused, tempered with, removed by a third party vendor. 
    4. Team Home-A-Genius will not assist in setting up devices which are not purchased from Home-A-Genius. 
    5. Warranty of hardware will be nullified if the device has been installed by a third party vendor.

    After Sale Support

    1. Home-A-Genius Hub comes with a 1 year warranty. Should your Home-A-Genius Hub fail within the first 12 months of ownership, we will repair or replace your unit, free of charge.
    2. Services will be rendered via Whatsapp or through our Facebook Chat Bot. Additional charges ($120/trip) applies if on-site services are required.

    Please be nice to our installers

    1. Our installers are trained to complete the scope based on what the invoice states. Please be considerate if the installer do not complete your request as this request is chargable. 
    2. Requests that are chargable are payable upon completion of the job.
    3. Some jobs are tougher than the others, hence the pairing charges are higher. 
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