Terms & Conditions
Payments
- 30% down payment to schedule for site visit
- Full payment to be made upon completion
- Down payment is only refundable if quotation provided after site visit is $200 more than the one provided before site visit
- Please make payment via the following methods, within 3 working days: Bank transfer: OCBC Account 687-812-958-001.
Site Visit Requirements
- Depth of switches at least 40mm
- 1x electrical point to be provided in case of installation of motorized curtains
- Switches max double gang
- Neutral wire to be supplied for every switch
- Loose Cat6 cable to be provided to ceiling mount router
- All cat6 cables to be routed back to where the fibre optic terminal is.
- All electrical boxes/ carpentary conceal boxes to be installed before smart home installation
- All light & fan fittings to be installed before smart home installation
- All connection to Yeelight LED strips need a powerpoint connection. Please provide the right number of power point based on the number of 2m Yeelight strips requested.
Installation Charges/Penalty
- Warranty of the smart switches will only be covered if installation is done by our recommended electricians. Please note that replacement of switch will be on a case to case basis.
- Additional devices/setup rendered during implementation will be charged accordingly via subsequent invoices.
- Additional trips made due to incomplete works by electricians will incur a $120 transport fee.
- Cancellation of electrical/smart home installation 72h prior to scheduled date will incur a $150 fee.
Software Warranty/Upgrades
- Changes in Home-A-Genius Software will be done through software upgrades. Onsite upgrade may not be required.
- Home-A-Genius is not responsible for network issues (e.g. external network interferences); should there be any need to resolve network issues, additional charges apply.
Hardware Warranty
- Home-A-Genius Hub comes with a 1 year warranty. Should your Home-A-Genius Hub fail within the first 12 months of ownership, we will repair or replace your unit, free of charge.
- Services will be rendered via Whatsapp or through our Facebook Chat Bot. Additional charges ($120/trip) applies if on-site services are required.
- Smart home devices purchased from Home-A-Genius Pte. Ltd will be under a 1 year warranty. This warranty is nullified once device has been abused, tempered with, removed by a third party vendor.
- Team Home-A-Genius will not assist in setting up devices which are not purchased from Home-A-Genius.
- Warranty of hardware will be nullified if the device has been installed by a third party vendor.
After Sale Support
- Home-A-Genius Hub comes with a 1 year warranty. Should your Home-A-Genius Hub fail within the first 12 months of ownership, we will repair or replace your unit, free of charge.
- Services will be rendered via Whatsapp or through our Facebook Chat Bot. Additional charges ($120/trip) applies if on-site services are required.
Please be nice to our installers
- Our installers are trained to complete the scope based on what the invoice states. Please be considerate if the installer do not complete your request as this request is chargable.
- Requests that are chargable are payable upon completion of the job.
- Some jobs are tougher than the others, hence the pairing charges are higher.
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