Terms & Conditions
Payments
- $1000 down payment to schedule for site visit
- Full payment to be made upon confirmation. Items can only be ordered after full payment has been made.
- Payment is not refundable under any circumstances
- Please make payment via the following methods, within 3 working days:
- Bank transfer: OCBC Account 687-812958-001
- Cheque Payable to: Home-A-Genius Pte Ltd
Site Visit Requirements
- Depth of switches are to be at least 40mm
- 1x electrical point to be provided in case of installation of motorized curtains
- Neutral wire are to be available for every switch
- Loose data cable are to be available for ceiling mounted routers
- All data cables to be routed back to the fibre optic terminal.
- All electrical boxes/ carpentry conceal boxes are to be installed before smart home installation
- All light & fan fittings are to be installed before smart home installation
- All connection to Philips HUE/Yeelight LED strips need a 13A power socket connection. Please provide the right number of power point based on the number of 2m Yeelight strips requested.
Installation Charges/Penalty
- Warranty of the smart switches will only be covered if installation is done by electricians instructed by Home-A-Genius Pte. Ltd.
- Additional devices/setup rendered during implementation will be charged accordingly via subsequent invoices.
- Home-A-Genius Pte. Ltd. shall liaise with the Home Owner and/or their contractors, and the Home Owner and/or their contractors shall provide written confirmation that all Installation Requirements are satisfied before Home-A-Genius Pte. Ltd. can undertake any project installation works.
- Home-A-Genius Pte. Ltd. shall not be required to instruct or engage electricians unless and until Installation Requirements are satisfied.
- Electricians instructed by Home-A-Genius Pte. Ltd. shall not be required to undertake any works under the Site Visit Requirements as they are the responsibility of the Home Owner.
- Home Owner shall be responsible for reasonable costs and expenses incurred by Home-A-Genius Pte. Ltd. due to any incomplete works under the Installation Requirements, including but not limited to additional visits required.
- Cancellation without reason of electrical/smart home installation within 72h prior to scheduled date will incur a $150 fee.
Software Warranty/Upgrades
- Changes in Home-A-Genius Software will be done through software upgrades. Onsite upgrade may not be required.
- If Home-A-Genius Pte. Ltd. is engaged to install the network hardware for the entire property, Home-A-Genius shall utilise its best efforts to resolve network issues caused by hardware issues.
Hardware Warranty
- Home-A-Genius Hub comes with a 2 years warranty. Should your Home-A-Genius Hub malfunction within the first 24 months of ownership, Home-A-Genius Pte. Ltd. will repair or replace your unit, free of charge.
- All hardware and devices purchased from Home-A-Genius Pte. Ltd. will be under a 1 year warranty. This warranty is nullified once device has been abused or tempered with
- Home-A-Genius Pte. Ltd. will not be required to assist in setting up devices which are not purchased from Home-A-Genius.
- Neutral wire switches come with 2 years warranty and Non-neutral wire switches come with only 1 year warranty. Date of warranty starts from date of switch installation.
After Sale Support
- Home-A-Genius Pte. Ltd. shall provide After Sale Support remotely via WhatsApp or Facebook messaging. On-site visits will only be required if both parties agree on its necessity.
- Every on-site visit will encompass a transort fee of $120.
- Home Owner shall utilise Home-A-Genius Pte. Ltd. and/or their contractors’ resources reasonably and in a manner appropriate to the circumstances.
- Home Owner shall be responsible for reasonable costs and expenses incurred by Home-A-Genius Pte. Ltd. due to the Home Owner and/or their contractors failure to cooperate with Home-A-Genius Pte. Ltd.
- Depending on the complexity of repair works required, additional charges may be necessary, but Home-A-Genius Pte. Ltd. shall seek consult and seek the consent of the client / Home Owner before imposing any additional charges.
Please be nice to our installers
- Our installers are trained to complete the scope based on what the invoice states. Please be considerate if the installer do not complete your request as this request is chargable.
- Requests that are chargable are payable upon completion of the job.
- Some jobs are tougher than the others, hence the pairing charges are higher.
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