FAQ

This happens when:

1. Your WiFi network is not strong enough and your Yeelights are unfortunately located in a dead spot of your home.

2. Your Yeelight bulb is not connected to the connector socket.

3. The smart switch which connects to your Yeelight is not 'switched' on. The yeelight still needs to be powered on to ensure that you can control it through the Yeelight app.

To resolve this:

1. Check that your router is strong enough to cover the dead spot.

2. Replace the connector socket if needed.

3. Ensure that the smart switch is 'switched' on; you can see the status of your affected Yeelight in the Home-A-Genius app.

To resolve this:

1. Go to your Linksys mobile app.

2. Select Velop Administration on the left column.

3. Scroll to bottom & Select Restart Router.

This happens when:

1. Your IR/RF blaster is not within line of sight to your device(s). You could be blocking the IR/RF blaster with a piece of glass/wood which do not allow IR to reach the device.

2. Your IR/RF device is not connected to the correct WiFi network

3. Your IR/RF device is not turned on at all.

4. Your rules setting in Home-A-Genius was done incorrectly.

5. A power outage occurred.

To resolve this:

1. Place your IR/RF to a place that is in line of sight of the device(s).

2. Check that your IR/RF blaster does not have any blinking blue lights. (If it does, power off and on the device). Then, check & connect your IR/RF blaster to the correct WiFi network.

3. Check that the IR/RF blaster is connected to the USB connector.

4. Ensure that your rules & logic set-up is correct. If time limitations/timer routines have been set-up, remove the limitations and work on the logic again.

This happens when:

1. Your Xiaomi gateway is overloaded with too many devices.

To resolve this:

1. We usually recommend 10-11 devices per gateway (based on our experience in setting up Xiaomi ecosystems)

2. Get another Xiaomi Gateway and allocate some devices to the 2nd gateway.

3. Setup the Xiaomi Gateway in Home-A-Genius Admin page. Instructions here.

Temporary solution:

1. Turn off and on your Xiaomi gateway to reset the device with the power socket. (Please DO NOT press and hold the small button located at the top of the gateway).

2. Your devices should be re-connected to the gateway.

Should this occur:

Depending on the nature of your smart switches, Neutral or Non-Neutral, our representatives would have outlined that for Non-Neutral switches, the responsiveness won't be as 'snappy', but if there is an exceedingly long lead time before the switches are turned on or if it isn't working at all, follow the steps below:

For Xiaomi Smart Switches:

1. Check if this issue is affecting your entire home/room or only an isolated smart switch tagged to a particular light.

2. Check the bottom of your affected smart switch and see if there is a blinking red/blue light when you press it.

3. Ensure that your Xiaomi Gateway is in a centralised location in your home (if you have moved the device after the initial implementation).

4. Open up the Xiaomi 'Mi Home' app and log in with the log-in details that our team has provided for you.

5. Check the particular smart switch and see if it is responsive through the 'Mi Home' app.

6. If the switch is working through the app, then it is possible that the only the physical mechanism of the switch is stiff.

7. If the issue persists, please proceed to our resolution item below.

For Yeelight Lights:

1. Open up the Yeelight app and log in with the log-in details that our team has provided for you (it should be the same log-in details as your Xiaomi Account).

2. Check the particular smart light and see if it is responsive through the app.

3. Then, press on the affected smart light and search for the options page.

4. It should open up another tab. Press on 'LAN Control'. Ensure that it is turned on/'green'.

5. Check back on the Home-A-Genius app and see if it is responsive again.

6. If the issue persists, please proceed to our resolution item below.

To resolve this:

Through either wear-and-tear or a faulty unit, the device may have fused. If you are still covered under our 1-year warranty, please do contact us to schedule a replacement for your affected smart switch(es) or light(s).

This happens when:

For traditional/normal lights:

Please take note whether your smart switches are neutral or non-neutral switches.

• For non-neutral switches, the minimum acceptable brightness of your lights is 6W. For anything less than that, you may experience flickering.
• It is suggested that you replace the lights that meet this minimum acceptable brightness.

For Yeelights:

There has been a firmware update and your smart light(s) are running on an outdated version.

To resolve this:

1. Please manually switch off the wall switch and leave it for an hour. Turn it on and connect it through the Yeelight app.

2. Open up the Yeelight app and log in with the log-in details that our team has provided for you (it should be the same log-in details as your Xiaomi Account).

3. Then, press on the affected smart light and search for the options page.

4. It should open up another tab. Press on 'Firmware Update', and run through the steps as directed in the app.

5. Once done, press on 'LAN Control'. Ensure that it is turned on/'green'.

6. Check again if there is still flickering, etc over the next few hours.

If you have performed all of the above and your lights have been updated to the latest firmware / met the minimum acceptable brightness of 6W, the device may have malfunctioned through either wear-and-tear or a faulty unit. If you are still covered under our 1-year warranty, please do contact us to schedule a replacement for your affected smart switch(es) or light(s).

1. Will there be updates for the Home-A-Genius hub?

Yes! We are continuously integrating new smart devices into our Home-A-Genius hub. These updates will enable you to have a greater breadth of smart products at your disposal.

Don't worry, these updates are automatic. There is no need for you to manually update the firmware of your hub!

2. I can't log into my Home-A-Genius app! What do I do?

Firstly, do ensure that your internet is working.

Please go to the physical location of your Home-A-Genius hub and check if there is a blue light; this is to ensure that the device is powered on.

If there is a blue light, you will need to power down the device through the power outlet and power it back on. Then, ensure that the LAN cable is properly connected (there should be an audible click when you put it in) if you have moved the hub.

Please allow the hub a few minutes to 'reboot'.

Once you've followed these steps, you can check Home-A-Genius again. If you're using the app, do ensure that you are logged in through your Amazon account that our team has provided you.

If your Ubiquiti router is blinking blue without any prior issues; i.e. power trip, etc, then it is possible that you need to restart the router and update it to the latest version, should there be one available.

Please be aware that you will need to have the official Unifi Network app, which can be found on Google Play Store or iTunes App Store.

You should have been provided with the log-in details for your Ubiquiti account by our team. Once done, please find your affected Ubiquiti router through the app and restart and update the firmware of your device, if applicable.

This should solve the issue. If your Wifi issues persists, then you will need to physically reset the device back to its factory setting. To do this, you will be required to dismount the device from the ceiling to access the back of the unit.

You will need a SIM card ejector tool or a small needle for this portion.

There should be a small pinhole shape at the back of the device. While the device is still powered on, insert the ejector tool and hold it for about ten seconds. When you release it, the LED will stop glowing. It will mean that it is going through a reboot; DO NOT remove the unit from its power source.

Once it's done, there should be a white/amber light; the light should remain steady. If yes, you've successfully restored it back to its factory setting.

You will then be required to set-up the unit once more.